Hi, a quick question , an ex assistant of mine who has gone digital is having problems with a printer (person not machine) who is supplying grey/dirty proofs from digital files and of course blaming her and her profile and then charging for retouching and requesting raw files to work from.
Dear Paul
This is most likely to be because they are totally ignorant of colour management and how to work with your tagged RGB files. An old trick....blame the poor old photographer and charge for the fact they are not up to speed with CM. They are but one of many who work in their sad old world of a self serving internal colour loop, where the only benefit is to their bottom line.
Am I mistaken in believing that they have got their dot gain figures wrong and that this is causing the problems?
If they are doing the file conversion from RGB to CMYK it's THEIR responsibility to get the file right as regards to dot gain...not yours. There are many things that have to be taken account of so it's not possible to pin down without a lot more information exactly what's going wrong here.
By the by I am having a similar problem with a prepress house supplying dirty/grey proofs from adobe rgb .tif files viewed on my calibrated screen and printed perfectly on my calibrated printer. Is this also a dot gain problem or could it be someting else?
Same problem very likely. These problems, and many others would be greatly reduced or eliminated if you supplied CMYK contract proofs that target their proofer or proposed press condition.
It may be of interest to know that we run a contract proofing and file prep service for photographers and designers that runs alongside our drum scanning service.
I would appreciate responses asap
Hope that helps a bit.
Cheers
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