----- Original Message -----
From: "chrisclose" <[EMAIL PROTECTED]>

> Pain in the proverbial from my experience. They refused to accept my Visa
> card without authorisation from Visa who had already sent them the money.
> What more authorisation do you need?

I agree, but it is possible. The situation arises because of our Data
Protection Act. They need verification - even when they have the money - our
banks can't give it.

In the end I managed to get a really good guy in customer services. He
patched me thro to my bank, I answered all the questions and 2 days later
the lens arrived. But you will have to be very persistant!

diana
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