We use spiceworks Good for not only tracking tickets but also inventory of equipment, documentation of pc's and licenses
Bob Lee -----Original Message----- From: ProfoxTech [mailto:profoxtech-boun...@leafe.com] On Behalf Of Virgil Bierschwale Sent: Thursday, December 26, 2013 6:41 AM To: profoxt...@leafe.com Subject: RE: Help Desk Software http://www.fogcreek.com/ FogBugz might do what you want as well, and it is affordable from what research I have done on their products. Trello might work as well Virgil N5IVV -----Original Message----- From: ProFox [mailto:profox-boun...@leafe.com] On Behalf Of Man-wai Chang Sent: Thursday, December 26, 2013 8:34 AM To: ProFox Email List Subject: Re: Help Desk Software There are online bug-tracking service like BugZilla. Try google-ing "issue tracking system"! But then, a simple Foxpro form with a few textboxes and memo fields would do... :) On Thu, Dec 26, 2013 at 4:48 AM, Sytze de Boer <sytze.k...@gmail.com> wrote: > Despite your lengthy explanation, I think I may have misunderstood you. > Why such a complicated solution to a simple issue. > > In my software is a menu option. > It is called, Feedback > A client makes a comment/request/complaint, and it is emailed to me. > When such an email is received, it automatically goes in Client > Feedback folder. > >From this email I know who sent it. > I then choose what to do and reply accordingly. > > If you're the developer of the software your client uses, would it > take you more than half a day to write your own application around > your own requirements.? > > > > > On Wed, Dec 25, 2013 at 12:00 PM, José Olavo Cerávolo <olav...@yahoo.com>wrote: > >> Hi Guys, >> >> I am primarily a Foxpro programmer, but I also have IT customers for >> other issues. >> I have a few customer that always have requests for modifications, >> but sometimes they forget to tell me or to follow up. >> On occasion, this relaxed environment of support causes some stress. >> A customer mentions some modification they want and all of the sudden >> they are upset it's not ready, even thou they never actually >> explained or formalized the request. >> Oh well, my customers are too close... like family one might say. >> So I decided to use a formal Help Desk system to help keep my >> requests in line and organized. >> Now, here comes the beef. >> Good Help Desk systems for IT are SOOOOOOOOO expensive. >> I am basically a 1 man shop. I subcontract on occasion and I am >> subcontracted on others. So I can't afford an expensive solution. >> So far, here's what I found. >> >> 1. Spiceworks: great asset management and help desk if you are on >> location. It was not created for MSPs so the workaround to make it >> workable for MSP render it more of a nuisance than an asset. >> >> 2. Freshdesk: great help desk cloud based software that's FREE for up >> to 3 users. It's easy to get it up and running and it looks good >> also. You can add your company logo to their support portal. Also, it >> has time tracking features. For the Help Desk is quite what I expect >> it to be and did I mention it's FREE??! The things that give me pause >> about Freshdesk are: a) the website speed seems a tad slow; b) it's a >> cloud solution (I rather have the data on my server); c) pricing >> $40/user/month if you want their full solution; >> >> I looked into other solutions, but most cost thousands to operate. If >> anyone has a suggestion, please feel free to share with the others. >> I decided to create this thread because I am sure some of you may be >> struggling to decide on some type of solution. >> >> Btw, I don't discard using Spiceworks on some customer sites for >> asset management. I am just discouraged to use the help desk after >> installing it and having an email exchange with their support. They >> were very dismissive of the needs of a small MSP. Like, you need this >> enhancement then this software is not for you... bummer. The software >> install on my server was a breeze. It's just useless since the Help >> Desk does not have company as a standard field, there are no user >> levels, and the portal doesn't request a password for you to log in!!!!!!!!! Amazingly poor design. >> >> >> Happy Holidays!!! >> >> José Olavo Cerávolo >> http://www.ceravoloconsulting.com/ >> >> --- StripMime Report -- processed MIME parts --- >> multipart/alternative >> text/plain (text body -- kept) >> text/html >> --- >> [excessive quoting removed by server] _______________________________________________ Post Messages to: ProFox@leafe.com Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/01f801cf028e$6b139210$413ab630$@1amsoftware.com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
