Look what we found:
*7. Obligations upon Termination*. Upon expiration or other termination,
all rights granted hereunder shall forthwith terminate, and: (a) XXXX
shall immediately cease to provide Hosting Services to Customer and
Customer shall cease to have any right to use the Software in any
manner; (b) Customer shall make all payments due XXXX as of the date of
termination or expiration in accordance with the payment provisions set
forth in the Agreement and applicable Schedules; (c) XXXX shall provide
an electronic extract copy of the Customer’s Data and upon receipt from
Customer of all outstanding amounts then owing XXXX, shall forward such
Data to Customer electronically or on machine-readable media; and (d)
XXXX may delete all of Customer’s Data in XXXX’ possession and control
and not retain any copies, and, upon written request and receipt of
payment from Customer of all outstanding amounts then owing XXXX, shall
provide certification to Customer that all such Data has been destroyed
and that no copies have been retained by XXXX.
XXXX was bought out by YYYY and YYYY is trying to charge $15,000. There
is no new contract with YYYY.
On 12/18/2014 4:48 PM, Jeff Johnson wrote:
I mentioned before that a customer of mine has critical data stored on
a web site and currently subscribes to that web site. It is case
information and documents for a funeral home. The company said they
would provide an export of the SQL Server tables for $15,000! This is
the funeral home's data and they have to pay $15,000 to get a copy of
it. They will not just give us a backup of the tables.
Does anyone know what options we have?
Should we contact an attorney?
--
Jeff
Jeff Johnson
[email protected]
SanDC, Inc.
(623) 582-0323
SMS (602) 717-5476
Fax 623-869-0675
www.san-dc.com
www.cremationtracker.com
www.agentrelationshipmanager.com
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