Kristyne McDaniel wrote:
> Gil,
> 
> I had one client that screamed at me every so often. He owned the company
> and wrote the checks, and everyone in the company lives in fear of his
> wrath. I did not do what you did. I should have.
> 
> Kristyne 
> 

Had the same case once. After taking his attitude a couple of times I 
bought half a dozen cheap ceramic dishes. Next couple of times when I 
knew there was a probability for screaming I brought the dishes with me 
into his office. Finally I got my chance, he started screaming at me, so 
while he was screaming I got the dishes out and threw them to the floor 
breaking them with a lot of noise and pieces flying all over. He was 
muted. I said "I'm glad we had this conversation" and left. He never 
mentioned the incident and never screamed at me again.
My point is, "crazy" of "angry" people don't really "loose it". They 
just use that as an excuse for their behavior. So you just act crazier, 
any crazy performance will do, any behavior they don't expect. That will 
usually stop them short. And if you get any complaint from them you just 
say that people screaming at you get you nuts and that you just "loose 
it". They won't go against their own excuse ;c)




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