Wise move, and deepens the appreciation factor with your client. Pollyana mentality? Smile and the whole world will smile? No, just good business.
Gil > -----Original Message----- > From: profoxtech-boun...@leafe.com [mailto:profoxtech- > boun...@leafe.com] On Behalf Of MB Software Solutions General Account > Sent: Monday, April 13, 2009 1:00 PM > To: profoxt...@leafe.com > Subject: Re: [NF] Yearly support fees vs. hourly fees > > Michael Madigan wrote: > > I don't sell yearly support, but I've purchased it and have had > clients > purchase it. > > > > The companies made the hourly rate so high that only about 5 hours of > support pays the whole year. > > > > So that's what I would do. If the yearly maintenance is $1200, make > the > billable rate $240.00. > > > > Of course maintenance also implies global bug fixes, so if Customer A > finds an obscure bug, customer B would also have it fixed. You can't > get that by the hour. > > Last year I sold a 1-yr support contract to this old client for $1188 > ($99/month) and later in the year he said "well, since we haven't used > any support hours, can we ask for you to enlarge these fields and > change > these screen layouts?" I agreed to do that, as I wanted them to feel > that there was a value of sort to the contract, and not just an > "insurance" kind of feeling where you paid me but got nothing new. > > -- > Mike Babcock, MCP > MB Software Solutions, LLC > President, Chief Software Architect > http://mbsoftwaresolutions.com > http://fabmate.com > twitter: mbabcock16 > > > > [excessive quoting removed by server] _______________________________________________ Post Messages to: ProFox@leafe.com Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/016f01c9bc5d$0edc5170$2c94f4...@rr.com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
