Michael Madigan wrote: > When a customer screws up their system by doing something really stupid that > could have been avoided by a simple phone call, are you: > > > 1. Happy - because you know you're going to have a lot of billable hours > > 2. Frustrated - because the screw-up and the drama could have been > completely avoided.
Empathetic towards their plight, so not happy but not frustrated either because it IS billable time. -- Mike Babcock, MCP MB Software Solutions, LLC President, Chief Software Architect http://mbsoftwaresolutions.com http://fabmate.com http://twitter.com/mbabcock16 _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
