> However, the but fingerprint is not unique for each issue; it is unique per alert.
Yes that's correct. Fingerprints are unique per alert. > I need to create a unique fingerprint per ticket when an alert fired, and when it is resolved, the resolution must refer to the same fingerprint. Look at how this works for Jira https://github.com/prometheus/alertmanager/blob/main/notify/jira/jira.go#L90-L107. On Monday, April 28, 2025 at 3:18:08 PM UTC+1 Soroush Ghorbani wrote: > Hi, > > I have a ticketing system that is integrated with Alert Manager. When an > issue is triggered and an alert is created, it is routed via webhook to my > system. However, the but fingerprint is not unique for each issue; it is > unique per alert. > > I need to create a unique fingerprint per ticket when an alert fired, and > when it is resolved, the resolution must refer to the same fingerprint. > > How can I resolve this issue? > -- You received this message because you are subscribed to the Google Groups "Prometheus Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/prometheus-users/ac20ac35-9a17-45b4-ac65-4b594fc74bden%40googlegroups.com.
