Penny,

why can you not go to any websites? The process is very different than any
other download and installation but now that I know how it is done, it is
very doable. You have to visit the link immediately below and download the
upgrade.
http://www.plextalk.com/downloads_PTR1firmware.html
Then once the update is downloaded to your computer you hit enter on the
file you just downloaded, and according to some, you should be ask by Roxio
to burn the disk. Of course it was different for me but I worked around the
problem. I would offer to send you an image of the disk I used to upgrade
the PTR1 but it is essentially the very same thing you will be down loading
from the PTR1 website.

Once the disk is created all you have to do is put the disk into the PTR1
and it will play the disk giving you instructions and it will eventually
come to a point where it will let you know that it is installing the
upgrade. You will hear the waiting sounds and within a couple of minutes all
will be installed. Let me know if this makes any sense and if it doesn't
I'll give it a shot and try to help you out. It is really kinda easy if you
know the steps but since the installation of the upgrade is so different
than others, it might seem a bit confusing at first.

J Garcia
----- Original Message ----- 
From: "Pennell" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, August 21, 2004 12:04 AM
Subject: Re: Getting that upgrade


> I cannot go to any web sites.  But I'd sure like to be able to install the
> upgrade.  Could I get IRTI to send me the disk that I need?  I'd gladly
pay
> for this.  Or would someone be willing to send me an upgrade cd?
> Thank you for any help.
>
> PENNY GOLDEN
> [EMAIL PROTECTED]
>
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