Hi Rainer,
Rainer Bielefeld schrieb:
Hi all,
may be someone feels able to explain to above mentioned user how to use
Bugzilla in an appropriate way? Or wants to block user Sam Jenning's
Bugzilla account "[email protected]" for a week or so "for
educative reasons"?
No, do not escalate things. The bug report is confirmed, that is enough
for it.
Users are sometimes trapped in their ideas, how something has to work.
In this stage you cannot explain anything.
He is engaged and may be even talented, but unfortunately he also
ignores all guidelines and violates the bugfixing workflow with his back
seat driver attitude as it can be seen in
<https://issues.apache.org/ooo/show_activity.cgi?id=124210>
In private mails I tried to explain to him as polite as I can, but
unfortunately I failed, as can be seen in Comment 11 of Bug 124210 and
Comment 1 of Bug 124237.
Mmh. I wouldn't use private mails. If the subject is not clear, we can
discuss it here, and then reference the mailing list discussion in the
bug report.
I will simply ignore all Bug reports where he is involved in future
Ignore him.
Kind regards
Regina
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