Hi Rainer. Thanks for trying to handle to situation.
On 15 February 2014 17:40, Regina Henschel <[email protected]> wrote: > Hi Rainer, > > Rainer Bielefeld schrieb: > >> Hi all, >> >> may be someone feels able to explain to above mentioned user how to use >> Bugzilla in an appropriate way? Or wants to block user Sam Jenning's >> Bugzilla account "[email protected]" for a week or so "for >> educative reasons"? >> > > No, do not escalate things. The bug report is confirmed, that is enough > for it. > > Users are sometimes trapped in their ideas, how something has to work. In > this stage you cannot explain anything. > our BZ admins have the power to follow what any users does, so if a user start to e.g. set all issues on completed that would be a point to escalate. As far as I know BZ admins (we can at DB level) "roll back" all changes done be a user, if it turns out the user did things to compromise our software. > > >> He is engaged and may be even talented, but unfortunately he also >> ignores all guidelines and violates the bugfixing workflow with his back >> seat driver attitude as it can be seen in >> <https://issues.apache.org/ooo/show_activity.cgi?id=124210> >> >> In private mails I tried to explain to him as polite as I can, but >> unfortunately I failed, as can be seen in Comment 11 of Bug 124210 and >> Comment 1 of Bug 124237. >> > > Mmh. I wouldn't use private mails. If the subject is not clear, we can > discuss it here, and then reference the mailing list discussion in the bug > report. > Based on another incident, we have seen and realized that the use of private mails can backfire. If we want to pass an "educative" ban, we must be able to publicly show that it is the last resort. > >> I will simply ignore all Bug reports where he is involved in future >> > > Ignore him. > agreed, and if his activity expand to many issues, repeat the process but with C to this list. rgds jan I. Ps. I understand your frustration, but banning a user is a serious step. > Kind regards > Regina > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > >
