Oh Dilwyn - you should have asked my advice - I was even a solicitor in them days !!Technically, yes. For the sake of Â10 though it wasn't worth the effort and hassle.
At the end of the day, the program would not have breached the Sale of Goods Act, as it was fit for its purpose, just provided the user actually read the manual !!
I sometimes ended up with the view (and still do at work) that if a customer causes me major hassle, I may as well be rude to him and do something to lose him as a customer as he's more trouble than it's worth since apart from one organisation we don't do enough business with any one person for losing one difficult customer to hurt us. And the benefit for me is that he becomes someone else's customer, so inflicts pain on the competitor instead!
And there is some truth in the "hand him over to colleague" theory. Not to cause your colleague grief, but very often the problem is two people not quite getting on. A different person's different approach is often neither better nor worse, just that people hit it off together better. A person who causes you hassle might get on fine with me and vice versa.
And anyone who doesn't believe some of these things i say is welcome to come to this part of Wales to find out what objectionable sods so many are around here. Golden rule seems to be that the only ones confident enough to set up in business are the overconfident, rude, arrogant, oneupmanship kinds of people. Often get the feeling that all the nice people have upped sticks and left. Staff turnover at Carters and other places I've worked in is consistently very high with the boss often being cited here at Carters at least. If he reads this, fine, you don't pay me wnough to worry about losing the job and all the grief that comes with it.
Speaking of which (OK, only kidding, nothing do with it really) anyone heard from Darren Branagh lately? His move to Co. Mayo seems to have made him disappear totally!
Can't say I've ever really had a problem customer in my years of trading - damn now they will all start getting in touch with me! Quick touch wood.... Damn Roy you're too far away
That Wood'nt be a good idea....(Groan) -- Dilwyn Jones
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