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> What is the normal policy for handling email that goes
> over a users quota?

I would think it should be one of the items of local policy agenda. 
Either it is immediately bounced to the sender (notifying him that 
the addressee didn't receive the mail, and keeping the queue 
reasonably empty), or it is deferred with temporary error, enabling 
delivery after user cleans his POP3 box.

I would prefer the second option as a user, and the first one as an 
administrator :-)

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--
Petr Novotny, ANTEK CS
[EMAIL PROTECTED]
http://www.antek.cz
PGP key ID: 0x3BA9BC3F
-- Don't you know there ain't no devil there's just God when he's drunk.
                                                             [Tom Waits]

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