davenva;523034 Wrote: > Phil Leigh > > Thanks for the reply. > > Good that we agree on poor alarm function design. > > I stand by my comments on the rest. > > The underfunded QA function supports my comment. Management should fix > the funding issue. > > Citing Sony support is the old "We're bad, but so is someone else" > defense. The team should strive to be the best, not simply to avoid > being the worst. > > I've used and searched the Bugzilla database. It's a poorly > maintained, hard to use, list of problems. A LONG list. Most of which > appear to be un-addressed. Only geek customers will find and understand > the list. Not customer-friendly. The resolution field for most is > blank. I've voted, but can't easily see priory. Credit given for having > a list, disappointment for not using the list to managing work and > communicating to customers. The team should publish an easy to > understand list of bugs, noting if they have accepted (can reproduce) > them, and providing information on a planned fix date or release. > > It sounds to me like good management is lacking for the product team, > as is a concerted effort at being customer-focused and doing product and > process improvement. > > Logitech has a game-changing technology here that has the potential to > bring Internet audio to the mass consumer market (not just as a toy for > geeks). Failure to capitalize would be very sad.
The points I was making were: 1) most LARGE tech companies don't fix bugs reported by their customers very quickly - if ever. In this respect, the Squeezebox product is quite unusual. I've been on this board for 5 years+ and I've seen some bugs fixed in HOURS! 2) At least there is - and always has been - a customer-accessible list of issues, whatever you think of it. This itself is a refreshing change from the norm. I'm not disagreeing with you, just proferring an alternate perspective. Phil -- Phil Leigh You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal... SB Touch Beta (wired) - TACT 2.2X (Linear PSU) + Good Vibrations S/W - MF Triplethreat(Audiocom full mods) - Linn 5103 - Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Townsend Supertweeters, Blue Jeans Digital,Kimber Speaker & Chord Interconnect cables Kitchen Boom, Outdoors: SB Radio ------------------------------------------------------------------------ Phil Leigh's Profile: http://forums.slimdevices.com/member.php?userid=85 View this thread: http://forums.slimdevices.com/showthread.php?t=75541 _______________________________________________ Radio mailing list Radio@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/radio
