Index pointers out of order. Pack. Backup FIRST! RSope also. sent by Paul using his BB~Storm
-----Original Message----- From: "MDRD" <[email protected]> Date: Mon, 26 Apr 2010 08:06:20 To: RBASE-L Mailing List<[email protected]> Subject: [RBASE-L] - Strange problem? Friday I had the 2nd user this year call and say that Rbase lost a weeks worth of data. I am sure RBase had nothing to do with this and I explained that it is impossible for a weeks worth of data to get deleted without corrupting the data base. The user said there were no errors on Autochk. I told them it appears that somehow they connected to an older backup copy of the data. They said they were missing Customers, transactions, recap stats everything from X date on. I explained how PK's, FK's .... and such I would have to delete the data in reverse order such as I can not delete a customer until I deleted their transactions because the data is linked... The user seemed to understand but is there any way I can prevent this or make it easier to prove it was a staff error or computer error not an RBase error? Another strange problem, a user called and they had transactions in the Daily table for customer 0 which does not exist in the customer table, there are PK's and FK's on those tables. I told them I thought they had to have some kind of short on their network because we can't even enter a transaction for customer 0... so for it to get in there there was some kind of computer hiccup. The normal start up routine is to run Autochk, if it passes make a copy of the DB files called Bck, then Zip them up with the day of the weeks name on it such as Monday.zip. Strange thing is they swear they do this everyday yet some of those files were dated March 17. I am now going to add some code to check the date of those files and if they are too old give them a warning. Any suggestions? Marc
