Karen,

Another possibility is that they may have something running in the
background that is hogging resources.  At the CMD prompt, type MSCONFIG and
see what is running at startup and disable anything that looks suspicious.  

One other possibility is to download MalwareBytes and scan their disk for
malware.  In February I had a PC that was running slow and sometimes the OS
(Vista) updates would abort during install.  I called Microsoft and they
found malware on the PC and suggested that I scan the PC with Malwarebytes.
It found two other instances of malware and resolved the problem.  

John

 

From: [email protected] [mailto:[email protected]] On Behalf Of
[email protected]
Sent: Monday, November 08, 2010 5:45 PM
To: RBASE-L Mailing List
Subject: [RBASE-L] - How do I debug one slow workstation?

 

Client is running 7.6 windows, will be seeing them
tomorrow.  They are claiming that one workstation
is running slow.  All others are running fine.  Is there
a list of things that should be checked in addition to
the normal differences in CPU speed, memory size,
operating system....  They all run a common startup
routine for database and temp settings.

Thanks a bunch!

Karen

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