At 11:18 PM 1/26/2011, Tom Frederick wrote:
Using 9.1 with latest updates on both Win 7 and
XP machines with 2 gig memory each. I have one
form that drops the user out of the database and
I cannot figure out why. The form collects
information about CONTACTS (name, address, phone, and 18 additional fields).
1. When I call CONTACTS straight from a menu
list it works correctly every time.
2. Another form tracks prescribed MEDICATIONS
and uses a drop down to select the prescribing
physician. If the name is new, the user hits a
green '+' which fires an EEP to load the
CONTACTS form to collect the new physician's info.
I use this basic system successfully in many
locations. However in Example #2 I can go to any
field within the called CONTACT to add info but
as soon as I click on any other CONTACT field,
the database closes. In XP the database just
shuts down. In Win 7 this message comes up:
"R:Base 9.1 has stopped working. A problem
caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available".
The MEDICATION form has 33 items that do
something and on it's own it always works. I
have stripped EEPs out of CONTACTS to eliminate
conflicts, rebuilt the forms, Echo and Trace do not show anything.
What is a likely cause of the database just
stopping like this? All I can think of is there
is some kind of conflict, but nothing pops up that I can see.
At 11:13 AM 1/27/2011, Alastair Burr wrote:
I guess now is the time to add my experiences with v9.0 on W7-64:
R:Base rarely closes properly from my app, from the R:>, from anywhere.
R:Base âhangsâ if my screen power-saver
kicks in I see it when I go back in, obviously.
I click on the message to send details to
Microsoft but its been like this since I got
this computer (mid July last year). I did ask a
question here but nobody had any offering that helped, unfortunately.
I have all the MS updates and build 9.0.5.10104 of R:Base.
I canât report this because I cannot send my
PC to RBTI so that they can see what happens.
At 11:16 AM 1/27/2011, Karen Tellef wrote:
Alastair: You reminded me... Working on a client's 9.1 install, when
you close RBase properly (close all designers, disconnect the database,
close RBase from the main menu), I always get the message that the
program has not closed properly, gives me several options and I pick
"close the program". We're still in development mode so I hope that
goes away before we go live, but have no idea what's causing it....
Dear Tom, Alastair, Karen, et al:
We can assure all that the R:BASE Dream Team will
not waste any time resolving reported issues.
We always recommend that users first attempt to
replicate an issue within a different database,
or one of the RRBYW## sample databases.
If you can replicate the problem, then please
prepare the sample with detailed instructions and
send it to the RBG9 RDCC email address,
[email protected], or submit the issue within
the RBG9 RDCC Client, that is embedding into the
R:BASE eXtreme product. From the main Menu Bar,
choose "Help" > "RBG9 R:DCC Client".
Remember, the RBG9 RDCC Client interface give all
users direct access to the R:BASE development
team to discuss enhancements and bug-related issues.
It is worth noting that in "all" R:BASE
Technologies documentation, a chapter titled
"Feedback" is provided, that states the same details provided above.
As anyone who has reported an issue through the
RDCC can tell you, it is quite simple, and fully interactive.
Thank you and best regards,
John Minyo II
R:BASE Technologies, Inc.
Customer Service
