Any chance the remote machine has Screen Saver set to Blank screen and
password req'd to close Screen Saver?
----- Original Message -----
From: "Damian Voigt" <[email protected]>
To: "RBASE-L Mailing List" <[email protected]>
Sent: Tuesday, March 08, 2011 3:41 PM
Subject: [RBASE-L] - Re: OT Remote Desktop question
Hi Karen,
Windows has the Remote Assistance. It allows you to work remotely and the
computer you are controlling to see what you are doing and participate if
necessary. The one time I tested it. The person who needs the help has
to initiate the process. They choose the Remote Assistance from the
Windows Start button. Then an invitation is sent to you usually as an
email attachment, the connection is made, and the rest pretty much
functions like Remote Desktop.
On the technical side:
- Allow Remote Assistance needs be enabled in the Control Panel System
Properties. It is the the 1st item under the Remote tab.
- If you have to forward a port for a firewall or router, it is usually
3389 just like Remote Desktop.
- There is usually a item under the Windows Start Button with Remote
Assistance or Windows Remote Assistance.
Hope this helps. At least it is a solution that does not require any
additional software.
Damian
On 3/8/2011 10:11 AM, [email protected] wrote:
When I use RD to go into a client, the workstation's monitor is not
visible, just says "this computer is locked" or something like that. Is
there a setting on either my end or theirs so that they can see the
screen?
Karen
