I suppose I should clarify that I did pay for the new frame - but full price, which they certainly could have asked for, since as you say, I wasn't the customer (though several parts did come from them, most visibly the Bosco Bullmoose's). Wouldn't want to set up anyone else to expect (or demand) free stuff, especially since every situation is different.
I told Keven I was curious, so hopefully he'll let me know what they find out about the problem. My uneducated guess would have been that something wasn't right with the brazing process, wrong temperature or some such thing, except it looks like the crack is in the tube and not actually inside the joint - of course that could also be a side effect of my riding on it "loose," when the problem started elsewhere. On Wednesday, July 23, 2014 1:14:34 AM UTC-4, lungimsam wrote: > > >> Wow! That's what I call amazing customer service - and you weren't even > the customer! > Compliments to RBW for going above and beyond. That goes a long way in > goodwill, I'd say. > > I look forward to a Blug post about this frame and how they figure it > happened. > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
