My reaction is not the same. The seatpost/seat-tube junction is not an uncommon problem area in bicycles. I've seen the problem enough to give any company the benefit of the doubt on it. Yes, they shouldn't see it as tolerable, and Waterford shouldn't repeatedly make a mistake, but I know Riv well enough that I'm not going to assume they think the problem is acceptable.
Also, I've seen simple fixes to seatpost slipping. Maybe, even if warranted, it's not worth it to the customer to send the whole frame back for a replacement. In principle, the customer should get a flawless product. Despite the existence of that principle, it might still be in the better interest of the customer to get help with the quick fix, because often with the seatpost problem, the fix is lasting. It's worth considering as opposed to the personal labor and waiting time involved with frame replacement. So if Rivendell were helpful (as I've always found them to be) as they gave advice on how to prevent the slipping, that would not cause me to be disappointed in the company. -Jim W. On May 1, 2015, at 6:58 PM, Christopher Murray wrote: > Wow!! I don't understand how this is acceptable by either Waterford or > Rivendell. I would want a new bike and I don't feel like I should have to ask > or insist... Rivendell should be insisting on delivering a defect free > product not making half-assed solution suggestions. I have owned 4 Rivendells > and I can say after hearing this I can't see buying another. I am REALLY, > REALLY disappointed in Rivendell. > > Chris > > -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to rbw-owners-bunch+unsubscr...@googlegroups.com. > To post to this group, send email to rbw-owners-bunch@googlegroups.com. > Visit this group at http://groups.google.com/group/rbw-owners-bunch. > For more options, visit https://groups.google.com/d/optout. James Warren jimcwar...@earthlink.net - 700x33 -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
