Yes, I don't know what is at the root of the dispute between Rohloff and their former US distributor, but it is annoying.
Their former distributor did do a warranty repair for me recently (leaking oil), but I had to wait several months until they had the right parts. And I think that was an exception since they had replaced the seals once before and probably felt bad for me. So at this point, I'm not sure what the deal will be with warranty repairs: i.e., whether things will have to go back to Germany or what. If you want to pay to have someone work on it, Cyclemonkey (the shop of the former distributor) knows what they are doing. > From: JoelMatthews <joelmatth...@mac.com> > Reply-To: <rbw-owners-bunch@googlegroups.com> > Date: Wed, 18 Nov 2009 08:56:28 -0800 (PST) > To: RBW Owners Bunch <rbw-owners-bunch@googlegroups.com> > Subject: [RBW] Re: 8-Speed Quickbeam > > Perhaps this is no longer the case. Around June or so my LBS learned > that Rohloff and its U.S. distributor had parted ways. As a result, > they were unable to source the Rohloff specified oil and seals I > needed after mine started leaking. > > I wound up giving the rather expensive Oswald custom built around the > Rohloff to one of the LBS mechanics. Life is too short to mess with > poorly supported components. > > On Nov 18, 10:40 am, Jim Thill - Hiawatha Cyclery > <thill....@gmail.com> wrote: >> We have set up 2 or 3 Rohloffs. They seem to be very durable. I have >> not yet had to do any significant service to the Rohloffs we've sold >> and set up. >> >> On Nov 18, 10:17 am, Ray Shine <r.sh...@sbcglobal.net> wrote: >> >> >> >>> --- On Wed, 11/18/09, Jim Thill - Hiawatha Cyclery <thill....@gmail.com> >>> wrote: >>> The customer service tech suggested that the hub was >>> being "over-torqued" and told me that IGHs were for cruisers and other >>> low-torque applications. Good for grandma to ride to church on >>> Sundays, but not adequate for a vigorous cycler, apparently. >> >>> Jim -- That's interesting that he made such a comment. That didn't happen >>> to be a certain high-end German manufacturer did it? The reason I ask is >>> that -- as I spoke about a few posts back-- I toured cross Nevada, Utah, >>> Colo Rockies with a guy who rode a Thorn fitted with a Rohloff 14-speed. I >>> have to tell you, that hub appeared bulletproof to me. David was a real >>> masher, too, having been a mountain biker all his cycling life, and the hub >>> never held him back. David is from England, and those hubs are more common >>> over there, so perhaps he has a knack for the proper riding with an >>> internal. Anyway, I was just curious if you have had any experience with >>> the Rohloff brand. I know they are very pricey, but, as I said, appear to >>> be quite long-lasting. >> >>> Ray- Hide quoted text - >> >> - Show quoted text - > > -- > > You received this message because you are subscribed to the Google Groups "RBW > Owners Bunch" group. > To post to this group, send email to rbw-owners-bu...@googlegroups.com. > To unsubscribe from this group, send email to > rbw-owners-bunch+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/rbw-owners-bunch?hl=. > > > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bu...@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=.
