Isn't Grant a nice man? I mean all the staff at RBW are great, but Grant is a mensch. It's a pleasure doing business with him.
BTW your Soma and Appaloosa are great looking bikes ; I love that butternut colour on the App. Glad you found another bike more suitable for your current location and On Tuesday, August 22, 2017 at 7:09:19 PM UTC-5, Ann L wrote: > > Thank you for the nice comments :) > > I do have another part to the finding a bike story. My first post was a > bit long so pared it down. > > When the Appaloosa build came out, I saw the pictures of the butternut > frame and was blown away. But I was extremely happy with my Soma and had > no justification for buying another bike, particularly for the kind of > riding it was designed for. When I understood that my Soma was not viable > here, I looked back to RBW to see what they had in stock because I knew I > wouldn't last long without a bike. They had a 2016 butternut frame in my > size. I called because I had questions regarding max tire clearance and > the projected weight of the bike (I am a small person and have to carry it > up three flights of stairs). It was the afternoon of July 3rd, I called, > and it was picked up and I heard "Hello, this is Grant." I almost dropped > the phone. I did not expect him to answer. I had called RBW from time to > time regarding questions and checking on orders and had dealt with Will or > Mark. I told him how much I had enjoyed my Soma and all the compliments I > had gotten over the years, even from the carbon fiber crowd and explained > my current situation. He was super nice (a lot of the staff had left early > for the holiday and that was why he answered the phone). He had all sorts > of questions, not only about bikes, but about my job, my move, random > stuff. He wanted to know if considered the Clem. He said they also had > really wide tire capacity and they were expecting a new shipment. We went > back and forth regarding specifications and I kept on going back to the > Appaloosa. There was a point that he saw where my heart was and that is > how I ended up with my bike. > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
