Hey folks- Just wanted to report on my recent product issue and resolution with Riv.
- Ordered a mug the day they came back in stock - Delivered 2 days later - Was sadly broken (I’m guessing in transit?) - Emailed Will - Panic purchased another one in case they sold out - Will replied that they would replace & refund the 2nd order (making it the replacement) - ☕️ 😃 Too much gets written armchair quarterbacking and complaining about companies, especially from their fans. Riv does a good job of customer service and that’s awesome in this day and age. They do reasonable shipping prices for good shipping that isn’t faster than can be done in a humane fashion. They respond in a reasonable timeframe. I can’t imagine trying to operate a business that does any mailorder in the age of PRIMENOWDRONEDROP or do customer service in the age of CHATNOWGETADISCOUNTCODE. Cheers to them as they enter both a busy and nerve wracking time of year for any small business. -Justin -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
