Thanks Justin. I've always received good customer service from Riv. I've gotten some stuff from them 2 days later, and I'm on the east coast. In the age of AmazonPrime, that's not too shabby!
Not to mention, I called Grant once trying to decide between a Joe Appaloosa and Clem. He said he had too many words to express over the phone, and to leave my email address and he would send a follow up. I didn't think much of it, but later that night, he wrote a nice, long and thorough email trying to help me discern the differences I might like from each model. Of course I hemmed and hawed, and he was patient with me the whole way. I decided to order the Appaloosa, and he saw my address and quickly put my order in with Gravel and Grind (the closest dealers at the time). -Phil On Monday, November 26, 2018 at 12:41:26 PM UTC-5, Justin, Oakland wrote: > > Hey folks- > Just wanted to report on my recent product issue and resolution with Riv. > > - Ordered a mug the day they came back in stock > - Delivered 2 days later > - Was sadly broken (I’m guessing in transit?) > - Emailed Will > - Panic purchased another one in case they sold out > - Will replied that they would replace & refund the 2nd order (making it > the replacement) > - ☕️ 😃 > > > Too much gets written armchair quarterbacking and complaining about > companies, especially from their fans. Riv does a good job of customer > service and that’s awesome in this day and age. They do reasonable shipping > prices for good shipping that isn’t faster than can be done in a humane > fashion. They respond in a reasonable timeframe. I can’t imagine trying to > operate a business that does any mailorder in the age of PRIMENOWDRONEDROP > or do customer service in the age of CHATNOWGETADISCOUNTCODE. > > Cheers to them as they enter both a busy and nerve wracking time of year > for any small business. > > -Justin -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
