It is a common occurrence on the IGH hubs that see heavy use in foul weather, Rohloff excepted. We have to replace several Shimano and SRAM IGHs every year, which is always a huge let-down to their owners, who believed the hype on the Internet that these things go forever with no maintenance. If the manufacturers made the small parts available for repair, I would take them more seriously. One tech at SRAM told me that one of their $200+ hubs was intended for "cruisers and low-torque applications", not for serious everyday use.
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