Re: [RE-wrenches] BP solar warranty contact etc.

[Allan Sindelar]

Here are a couple of previous Wrenches posts: 7/30/13: I looked up BP Solar and found their Alternatives page:   http://www.bp.com/sectiongenericarticle.do?categoryId=9025019&contentId=7046515   Which has this info for warranty claims:   For customers from Americas (North, Central, South) Telephone Number: 1-866-BP-SOLAR and 1-800-891-2163 Email Address: bpsolarwarranties...@bp.com   The 866-BP-Solar number is bunk but the 891-2163 number got me to Nancy and she, being very friendly, put in a warranty claim for me on behalf of my customer. We'll see where it goes from here...   SunHarvest 6/10/13: Hi Mac, Everything is different again.  I just did a claim, and things seemed to work for the client quite well (full replacement).  BP is having the owner call 800 891-2163  to start a claim.  In Colorado the claim went to a 3rd party installer that is handling all the claims.  They came out, did their own evaluation and recommendation to BP.  BP than processed the recommendation, and passed along their judgement.    In our case the client could have modules that BP procured (I think Motech) installed by the 3rd party installer, or a cash buyout.   The new process doesn't seem to bode well for the local installer as far as drumming up work as you are soon cut out of the loop.  I find though that these clients are incredible grateful for looking out for their best interests.   Ultimately, things worked out much easier, as our 3rd part BP reps are great.  If this is the process, for better or worse, it is much easier. Jay Pozner 10/2/12" >From 10 months ago. Not sure whether Christine is still there. Christine Alinen Asset Coordinator After Sales/Warranty BP Solar 301-698-4217 Anyone know who is providing warranty support for BP? Same old problem - shattered glass from overheated J box area Jeremy Rodriguez Sent via BlackBerry. Sorry for typos and shorthand! Allan Allan Sindelar al...@positiveenergysolar.com NABCEP Certified PV Installation Professional NABCEP Certified Technical Sales Professional New Mexico EE98J Journeyman Electrician Founder, Positive Energy, Inc. A Certified B CorporationTM 3209 Richards Lane Santa Fe, New Mexico 87507 505 424-1112 office 780-2738 cell www.positiveenergysolar.com   On 11/6/2013 3:52 PM, Chris Daum wrote: Kirk:   My last warranty contact was Tracy Cox at 301-698-4307, cox...@bp.com, but I'm not sure how current that information is.  I've had regular BP/Solarex warranty problems over the years (since 1990 or so), and it's seemed like they were generally slow to respond before they stepped up to the plate.  Thus, they've never been a desirable module to sell, IMO. GOOD LUCK.   Chris Daum Oasis Montana Inc. 406-777-4309 406-777-0830 fax www.oasismontana.com     From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Kirk Herander Sent: Wednesday, November 06, 2013 3:33 PM To: RE-wrenches Subject: [RE-wrenches] BP solar warranty contact etc. Hey folks,   I’m in the middle of re-commissioning properly(megger, curve tracer, etc.) a 45 kw system that I installed using BP SX170B panels in the Spring of 2006. I have found 5 strings so far with 0 Voc, and 2 strings with a good Voc but 0 current when the inverter is operating. I have noticed small brown burn marks on the face of a few panels where the junction box and/or bypass diodes are (haven’t looked at every panel yet). I understand that these panels are now showing problems elsewhere in the field. If one of you familiar could pass me the present BP warranty contact, that would be great. Also any real-life experience / two-cents worth with your dealings with BP and this problem would help also. Thanks.   Kirk Herander VT Solar, LLC dba Vermont Solar Engineering NABCEPTM Certified Inaugural Certificant NYSERDA-eligible Installer VT RE Incentive Program Partner 802.863.1202   _______________________________________________ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Change email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org

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