I guess I never followed up. The warranty claim process was a success; just had
to take lots of unnecessary pictures. BP paid out a check to replace all the
modules even though only half of them failed. Guess they have a crystal ball.
Warning: They will not reimburse for labor.
Contact Lini:
Lini
After Sales Warranty Customer Service Representative
Location: Cantera II, 218N
Tel: 630-821-2287
Zhang, Lini <lini.zh...@bp.com>
Good luck!
Eric Stikes
Owner
SunHarvest
001.530.798.3738 (Cell)
----- Original Message -----
From: Allan Sindelar
To: RE-wrenches
Sent: Wednesday, November 06, 2013 2:59 PM
Subject: Re: [RE-wrenches] BP solar warranty contact etc.
Here are a couple of previous Wrenches posts:
7/30/13:
I looked up BP Solar and found their Alternatives page:
http://www.bp.com/sectiongenericarticle.do?categoryId=9025019&contentId=7046515
Which has this info for warranty claims:
For customers from Americas (North, Central, South)
Telephone Number: 1-866-BP-SOLAR and 1-800-891-2163
Email Address: bpsolarwarranties...@bp.com
The 866-BP-Solar number is bunk but the 891-2163 number got me to Nancy and
she, being very friendly, put in a warranty claim for me on behalf of my
customer. We'll see where it goes from here...
SunHarvest
6/10/13:
Hi Mac,
Everything is different again. I just did a claim, and things seemed to
work for the client quite well (full replacement). BP is having the owner call
800 891-2163 to start a claim. In Colorado the claim went to a 3rd party
installer that is handling all the claims. They came out, did their own
evaluation and recommendation to BP. BP than processed the recommendation, and
passed along their judgement. In our case the client could have modules that
BP procured (I think Motech) installed by the 3rd party installer, or a cash
buyout. The new process doesn't seem to bode well for the local installer as
far as drumming up work as you are soon cut out of the loop. I find though
that these clients are incredible grateful for looking out for their best
interests. Ultimately, things worked out much easier, as our 3rd part BP reps
are great. If this is the process, for better or worse, it is much easier.
Jay Pozner
10/2/12"
>From 10 months ago. Not sure whether Christine is still there.
Christine Alinen
Asset Coordinator
After Sales/Warranty
BP Solar
301-698-4217
Anyone know who is providing warranty support for BP?
Same old problem - shattered glass from overheated J box area
Jeremy Rodriguez
Sent via BlackBerry. Sorry for typos and shorthand!Allan
Allan Sindelar
al...@positiveenergysolar.com
NABCEP Certified PV Installation Professional
NABCEP Certified Technical Sales Professional
New Mexico EE98J Journeyman Electrician
Founder, Positive Energy, Inc.
A Certified B CorporationTM
3209 Richards Lane
Santa Fe, New Mexico 87507
505 424-1112 office 780-2738 cell
www.positiveenergysolar.com
On 11/6/2013 3:52 PM, Chris Daum wrote:
Kirk:
My last warranty contact was Tracy Cox at 301-698-4307, cox...@bp.com, but
I'm not sure how current that information is. I've had regular BP/Solarex
warranty problems over the years (since 1990 or so), and it's seemed like they
were generally slow to respond before they stepped up to the plate. Thus,
they've never been a desirable module to sell, IMO.
GOOD LUCK.
Chris Daum
Oasis Montana Inc.
406-777-4309
406-777-0830 fax
www.oasismontana.com
----------------------------------------------------------------------------
From: re-wrenches-boun...@lists.re-wrenches.org
[mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Kirk Herander
Sent: Wednesday, November 06, 2013 3:33 PM
To: RE-wrenches
Subject: [RE-wrenches] BP solar warranty contact etc.
Hey folks,
I'm in the middle of re-commissioning properly(megger, curve tracer, etc.)
a 45 kw system that I installed using BP SX170B panels in the Spring of 2006. I
have found 5 strings so far with 0 Voc, and 2 strings with a good Voc but 0
current when the inverter is operating. I have noticed small brown burn marks
on the face of a few panels where the junction box and/or bypass diodes are
(haven't looked at every panel yet).
I understand that these panels are now showing problems elsewhere in the
field. If one of you familiar could pass me the present BP warranty contact,
that would be great. Also any real-life experience / two-cents worth with your
dealings with BP and this problem would help also. Thanks.
Kirk Herander
VT Solar, LLC
dba Vermont Solar Engineering
NABCEPTM Certified Inaugural Certificant
NYSERDA-eligible Installer
VT RE Incentive Program Partner
802.863.1202
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