Hey Jason, I agree totally. What works for me here on the East (Right) Coast is I call just prior to 2000 EST and I am almost assured of being able to talk with out a long wait time. Most times I get straight through.
Christopher On Tue, Jul 5, 2016 at 3:46 PM, Jason Szumlanski < ja...@floridasolardesigngroup.com> wrote: > It seems like we are talking about inverter and module customer service > (good and bad) a lot lately. > > Has anyone else noticed that Enphase seems to have stopped responding to > tickets submitted via their website? Hold times are unacceptable, so I gave > up on that, but nobody gets back to you when you try to contact them via > their web form for weeks, even about an existing RMA or ticket, and they no > longer let you update tickets by email. They are very helpful and competent > if you get them on the phone, but who has time for that?! > > I'm also waiting an unacceptable amount of time on a major module > manufacturer warranty claim right now. I'd love to see Home Power or > someone do a story on manufacturer responsiveness to dealers. Things are > generally going down hill it seems. > > Jason Szumlanski > Florida Solar Design Group > > > > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > -- Chris Schaefer’s <http:www.solarandwindfx.com> *Tel/Fax 585-229-2083 or Cell 585-748-1870 * *5115 South Hill Road ~ Canandaigua New York 14424**www.solarandwindfx.com <http://www.solarandwindfx.com> ~ E-mail: ch...@solarandwindfx.com <ch...@solarandwindfx.com>* Thomas Jefferson, the author of our great Constitution, once said, "democracy" will cease to exist when you take away from those who are willing to work and give to those who would not."
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