Hi Jason and wrenches,
Sorry for the trouble you had with your case. The best way to reach our customer service team for expedited service is through the phone system or through our automated self service portal. The self-service portal allows you to process RMAs and receive up to date service notes on your cases. We recently launched the self-service portal, and hope it will be of use to you all. It can be accessed here: https://service.enphaseenergy.com/users/sign_in You will need to use your Enlighten user ID and credentials to access the portal. Cordially, Nick Soleil Enphase Energy | Field Applications Engineer (707) 763-4784 x7267 // office (707) 321-2937 // cell [Enphase_esig_logo6.jpg]<https://enphase.com/> Energy Evolved<http://enphase.com> (tm) Powering What's Next(tm) | The Enphase Energy Management System<http://ow.ly/HbVS3> NABCEP Certified Solar PV Installer #03262011-300 California C10 Licensed Electrician #986315 Texas Master Electrician #284451 "Don't get me wrong: I love nuclear energy! It's just that I prefer fusion to fission. And it just so happens that there's an enormous fusion reactor safely banked a few million miles from us. It delivers more than we could ever use in just about 8 minutes. And it's wireless!" - William McDonough ________________________________ From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> on behalf of Jason Szumlanski <ja...@floridasolardesigngroup.com> Sent: Tuesday, July 5, 2016 12:46 PM To: RE-wrenches Subject: [RE-wrenches] Enphase Support Non-Responsive It seems like we are talking about inverter and module customer service (good and bad) a lot lately. Has anyone else noticed that Enphase seems to have stopped responding to tickets submitted via their website? Hold times are unacceptable, so I gave up on that, but nobody gets back to you when you try to contact them via their web form for weeks, even about an existing RMA or ticket, and they no longer let you update tickets by email. They are very helpful and competent if you get them on the phone, but who has time for that?! I'm also waiting an unacceptable amount of time on a major module manufacturer warranty claim right now. I'd love to see Home Power or someone do a story on manufacturer responsiveness to dealers. Things are generally going down hill it seems. Jason Szumlanski Florida Solar Design Group The information contained in this message may be privileged and confidential. It is intended to be read only by the individual or entity to whom it is addressed or by their designee. If the reader of this message is not the intended recipient, you are on notice that any distribution of this message, in any form, is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete or destroy any copy of this message!
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