I had a similar experience with SMA on using the Sunny Island system. I tried several persons in tech support, none seemed to understand the Sunny Island. But I think I was working with the east coast office.
On Wed, Apr 3, 2019 at 11:16 PM Peter Parrish <peter.parr...@calsolareng.com> wrote: > When I was a C-46 contractor in California from 2000 to 2012, I used to do > about 1/3 of my business as grid-tied battery backup and off-grid. I came > to focus on the Outback solutions in general, and later the Radian 8048 and > 240 A-hr AGM batteries. > > > > That was obviously a while ago. I became an educator and a consultant > helping California K-12 school districts become more energy efficient and > energy conserving. > > > > Nonetheless, I had a left-over client that was working through a > full-house “gut and rebuild”. I recommended the most efficient lighting, > A/C, fridges. I helped him create dedicated branch circuits should he want > to back-up critical loads. I designed a SMA/LG 12.4 kW roof mount system > together with a 400 A 240/120 V split phase service panel. We were ready > for battery back up and also told him that there was a new program – > California SGIP. One-half of his service panel remains untouched. > > > > So with the SGIP Program, I put in a reservation to Southern California > Edison for a 8 kW / 16 kWh (Sonnen ECO-16 -- based) “smart storage” > system. The guys at Sonnen made a number of faux pas, so we went looking > elsewhere. > > > > I really like the SMA SB inverters. The three MPP inputs, the secure power > supply. So I thought since SMA claimed to have a “Sunny Boy Storage” system > that was SGIP-compliant, and had taken this new product on a eight-city > road show, we were “in like Flynn”. > > > > Fast forward: I have spoken to my sales rep at Wesco, and FIVE – count > them FIVE -- people at SMA Sales and presales Tech Support , and not one > person claimes to have knowledge of the Sunny Boy Storage system. Have I > gone blind, dum and crazy? > > > > I understand that StorEdge product has traction and I am ready to jump > ship. What am I missing? > > > > Peter Parrish > > > > Peter T. Parrish > Calofornia Solar Engineering > 1107 Fair Oaks Ave. Ste. 351 > South Pasadena, CA 91030 > (323) 839-6108 > peter.parr...@calsolareng.com > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
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