Good Morning, Allan, I'll share my limited insight in hopes it proves valuable to you.
Have you had any Blue Ion battery or BMU failures? If so, how many systems > have you installed, and how many failures have you had? What failed, and > what did you do to resolve the issue? If you replaced a BMU, was the > process straightforward, and were you given a complete set of documentation > with the unit? Was the factory warranty process honored? > We have nine sites with Blue Ion installed. These range in size from a single battery module up to 48 modules. They are mated to a range of chargers and inverters from Outback, Magnum, Midnite, Schneider, and Sol-Ark. We have only experienced an issue at a single site and that was a battery module. Blue Ion was extremely attentive from a customer service perspective. They mailed problem-specific testing equipment along with the RMA'ed parts, provided live customer-support during the testing, and provided return shipping. All was covered by warranty (I do not know if there was a labor reimbursement). On a related track, how have you responded to Blue Planet's offer? Does it > come across as a valid solution? Have you bought one or more spare BMUs? > How are you supporting your Blue Ion customers going forward? Have you > received support of any kind from Blue Planet? > Our company took the same approach you did, sending an email to our customer base informing them to consider purchasing a back up BMU. To the best of my knowledge only one of our customers has opted to purchase a back-up and they are an energy utility with two large, high-consequence systems that easily warrants the ROI. We as a company are leaning toward not purchasing one to "have in stock". Sincerely, Sam [image: OnSite Energy] <https://onsiteenergyinc.com/> Sam Haraldson Operations Specialist (406) 551-6135 1515 N. Rouse Ave Bozeman, MT 59715 Locally owned and operated since 2012 [image: B Corporation] <https://onsiteenergyinc.com/bcorp>
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