To all the blue planet installers and to the wrenches too, Blue planet is not the first nor will it be the last to terminate a product line. I personally have been installing blue planet from befor the 16 was released. I have only one issue with a system we had 6 16 k and one had a battery issue, quickly resolved and back up, no BMU issues so far ever so its a difficult call to drop the cash to sit on your shelf or not. It may be very valuable to have one down the road, look at Apple, Microsoft or maybe a Saab or Desoto. To invest or not to and thats the bottom line. For me as much as would like to have a spare l dont think l can right now. Fun times
On Tue, Dec 9, 2025, 12:22 AM Mark Downing via RE-wrenches < [email protected]> wrote: > All detailed in here > ------------------------------ > *From:* RE-wrenches <[email protected]> on behalf > of Sam Haraldson via RE-wrenches <[email protected]> > *Sent:* Monday, December 8, 2025 10:33 AM > *To:* RE-wrenches <[email protected]> > *Cc:* Sam Haraldson <[email protected]> > *Subject:* Re: [RE-wrenches] Blue Ion BMU issue request > > Good Morning, Allan, > > I'll share my limited insight in hopes it proves valuable to you. > > Have you had any Blue Ion battery or BMU failures? If so, how many > systems have you installed, and how many failures have you had? What > failed, and what did you do to resolve the issue? If you replaced a BMU, > was the process straightforward, and were you given a complete set of > documentation with the unit? Was the factory warranty process honored? > > > We have nine sites with Blue Ion installed. These range in size from a > single battery module up to 48 modules. They are mated to a range of > chargers and inverters from Outback, Magnum, Midnite, Schneider, and > Sol-Ark. We have only experienced an issue at a single site and that was a > battery module. Blue Ion was extremely attentive from a customer service > perspective. They mailed problem-specific testing equipment along with > the RMA'ed parts, provided live customer-support during the testing, and > provided return shipping. All was covered by warranty (I do not know if > there was a labor reimbursement). > > On a related track, how have you responded to Blue Planet's offer? Does it > come across as a valid solution? Have you bought one or more spare BMUs? > How are you supporting your Blue Ion customers going forward? Have you > received support of any kind from Blue Planet? > > > Our company took the same approach you did, sending an email to our > customer base informing them to consider purchasing a back up BMU. To the > best of my knowledge only one of our customers has opted to purchase a > back-up and they are an energy utility with two large, high-consequence > systems that easily warrants the ROI. We as a company are leaning toward > not purchasing one to "have in stock". > > Sincerely, > Sam > > [image: OnSite Energy] <https://onsiteenergyinc.com/> > > Sam Haraldson > Operations Specialist > (406) 551-6135 > 1515 N. Rouse Ave Bozeman, MT 59715 > <https://www.google.com/maps/search/1515+N.+Rouse+Ave+Bozeman,+MT+59715?entry=gmail&source=g> > Locally owned and operated since 2012 > [image: B Corporation] <https://onsiteenergyinc.com/bcorp> > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > >
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
