upgrade serial the same day, while the invoice (in PDF format) may
come
later. When I last did this, I waited little more than three hours for
the upgrade code and six days for the invoice. There's no snail
mail involved.
That is true for Germany. But here in Switzerland, I get the invoice,
need to
pay it (and deal with the Euro conversion myself) and once they got
the money,
the eventually send me the serial. What's the deal with having a
pretty big
online shop, but no credit card option?
Getting answers from them by email is a PITA - took me several days
to get a
generic response that didn't answer my particular question. The not
updated
website (still suggesting to update from 2005 to the current 2006
version...),
the slow mail response, no credit card option in the shop...
As a customer of REAL, I cannot do much but send my feedback to REAL,
so they
eventually talk to ASH or find a better retailer for Germany (and
Switzerland).
But... what's the proper channel for such feedback anyway?
cheers
®
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