At 10:53 PM 4/9/2007, you wrote: >Indeed. As others have noted, it really doesn't matter what RS does; >there will be a long opinionated thread such as this one after each >release. I just wish it would move over to the forum, leaving this >mailing list for productive discussions!
Sorry, forums are one option and mailing lists are another. Neither take any precedence and I prefer mailing lists and my RB2007r2 crashes +10 times within 2-3 hour sessions for no good reason and I prefer not to pay Priority Support money just to have an RB bug addressed. It isn't whining, it's simple economics. I have a $$$ program to complete. Tremendously self-serving, but I know people can skip through mailing lists posts easily. I do myself. The mention is made to "make a replicatable project, send it in and file a bug report." Good advice. BUT... bugs that replicate themselves that way usually already have been addressed. The Bugs I see on this thread are all similar to one respect - they are erratic. What RB doesn't seem to have is a running log file on what it does. I asked David Grogone about this today, hopefully he'll answer. Perhaps the Mac crashlog is that running log file, but what about Windows? David did say there were multiple people addressing this. Wouldn't a log file be the device used to capture erratic bugs? That's what I use on my programs. Anyone who reports a bug in my programs is addressed thoroughly. The ONLY way an issue closes is if 1) the user eventually gets it to work, after doing something right or we fix it (within 24 hours), or 2) the user's log file and our log file match up and then it HAS TO BE user error or a mechanical issue i the users machine. The Log File is key in this, we then know exactly what the user does, and what command is called when the app goes under. Over 6-8 years it's been instrumental on serving my customers. Perhaps I'm wrong - if there is a log, where is it? * * * * * * * * * * * * * * * * * * * * * * * * * * * | Garth Hjelte | | Customer Service Representative, President | | Chicken Systems, Inc, Rubber Chicken Software Co. | | 714 5th Street SE | | Willmar, MN 56201 USA | | | | 800-8-PRO-EPS Toll Free Order Line (US Only) | | 320-235-9798 Tech Support, Sampler Questions | | International Line | | 360-838-7689 Fax | | Product Sales: [EMAIL PROTECTED] | | Product Support: [EMAIL PROTECTED] | | Sampler Q+A: [EMAIL PROTECTED] | | Web Page: www.chickensys.com | * * * * * * * * * * * * * * * * * * * * * * * * * * * _______________________________________________ Unsubscribe or switch delivery mode: <http://www.realsoftware.com/support/listmanager/> Search the archives: <http://support.realsoftware.com/listarchives/lists.html>
