From: Dennis Johnstone <[EMAIL PROTECTED]>
Subject: RE: auto installation of real player
Auto-installation would make a huge difference. I get a dozen or more emails
a week from people who don't want or don't know how to install the Real
Player.
The problem is actually getting worse as more and more people come on line
expecting the Internet to work like a consumer device - ie flick a switch
and it happens.
When BBC Radio 5 Live first started webcasting two years ago, almost all our
audience had the technical knowledge to install (and debug the installation)
of the Real Player. Now, most of our audience don't have the patience or
knowledge to install it themselves and then blame us for any problems.
Auto-installation would be a god-send.
- - - - - - - - - - - - - - - - - - - - -
Dennis Johnstone
Website editor
BBC Radio 5 Live
http://www.bbc.co.uk/radio5/
email: [EMAIL PROTECTED]
- - - - - - - - - - - - - - - - - - - - -
> -----Original Message-----
> From: RealForum [SMTP:[EMAIL PROTECTED]]
> Sent: Thursday, August 19, 1999 5:53 PM
> Subject: RE: auto installation of real player
>
> From: "Sobczak, Dan" <[EMAIL PROTECTED]>
> Subject: RE: auto installation of real player
>
> I would have to second this motion. Real Video is by far the best
> technology there is on the web for streaming video, but there are those
> people who just won't have any part of it simply because there's a plugin
> that has to be manually downloaded, and they either don't want to take the
> time to DL it, or they think (rather, they underestimate) that their
> viewers
> won't take the time to DL it... The same goes for Flash/Shockwave -- it's
> a
> fabulous technology, but because there are plugins to install, they don't
> want anything to do with it (which is a tragedy in and of itself!!)...
> Macromedia is making strides in auto-installing their shockwave plugins,
> thus making them idiot-proof -- Real should do the same thing!
>
> Thanks for listening!
>
> - Dan Sobczak, New Media Content Manager
