We don't like it either - it often crashes while saving and we have to
do everything again.  It's worse than the footprints system they had
before - which is saying something!

Richard Hauer
====================
5 Limes Pty Limited
www.5Limes.com.au


On May 20, 10:37 am, markus giesen <markus.gie...@gmail.com> wrote:
> Sending emails works fine for us too..
> There are (solid) rumors about a new tool to submit Web Solutions
> Server Manager bugs directly from within the project.
> We are investigating ;)
>
> On May 20, 3:03 am, William Shen <murainw...@gmail.com> wrote:
>
>
>
> > I hate that system with  so many bugs. It's too hard to use. I think
> > we'd better create tickets for itself.
>
> > 2009/5/20, Christian Burne <cbu...@oshyn.com>:
>
> > > I agree, it's not spectacular.  We've been working mostly by creating new
> > > tickets via email @ supp...@opentext.com.  It supports ticket updates and
> > > attachments as well.
>
> > > Christian
> > > cbu...@oshyn.com
> > > Oshyn - OpenText Web Content Management Experts -www.oshyn.com
>
> > > -----Original Message-----
> > > From: red...@oshyn.com [mailto:red...@oshyn.com] On Behalf Of Andy Rubio
> > > Sent: Tuesday, May 19, 2009 6:40 AM
> > > To: Christian Burne
> > > Subject: [reddot] Open Text ticketing system
>
> > > Am I the only one who has trouble with this? Posting tickets is hard 
> > > because
> > > it locks up my browser - Task Manager is going loopy when it's trying to 
> > > do
> > > things. I can't post new issues to it, can't see old ones (apparently a 
> > > bug
> > > means that any issue with a < or a > will break it - which is ok if there
> > > aren't any probs with XML or HTML...).
>
> > > Andy
>
> > --
> > 从我的移动设备发送
>
> > Best Regards
> > William Shen- Hide quoted text -
>
> - Show quoted text -
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