Hello All,
Lets get one thing clear! I relayed what I have found in MY dealing with the
nice folks up at Maggiore. I called no one, nor did I imply that any one was
a liar!
I also said I never use there e-mail or web site so I have no idea how that
works. I will say that I have dealt with them for many years (via phone) and
any and all problems that I had have been resolved in a timely manor. Any
problems I have had where things that I wanted done that where out of the
norm. Now Maggiore builds all the Metro-Comm repeaters the same way to the
same spec.'s and wired to the controllers we use. Every thing is
interchangeable. But as far as any thing else we have never had a problem
with the office, service or sales staff at Maggiore.
As far as repeaters we have 18 not 10 Maggiore's on the air every day. They
DON'T fail! They sound good.
Very best of 73,
Russ, W3CH
Trustee, W3PS
Metro-Comm, INC.
----- Original Message -----
From: "Steve Grantham" <[EMAIL PROTECTED]>
To: <Repeater-Builder@yahoogroups.com>
Sent: Friday, October 29, 2004 10:57 AM
Subject: Re: [Repeater-Builder] Re: maggiore's service
>
> Okay folks...
>
> I will apologize for making a post which opened the floodgates of Maggiore
> cheerleading. I do not have ten of their repeaters, or the working
> relationship with them that would necessarily be built due to that level
of
> contact and funding. I was representing the one-repeater return customer
> (club) that should have perhaps received a little more courtesy. I know
it
> is easy to become busy and need to cope with the stresses of the day, and
> even a more or less successful business person will have such days. It is
> regrettable that so much bandwidth was used in making e-mail contact with
> the business, and that so much pain resulted. I would guess that it will
> now be difficult for me to get any satisfactory customer service from
> Maggiore since I have been called a liar by everyone from Russ to Paul.
As
> a result, I doubt I'd even be able to order parts. So.. That's life in
the
> fast lane.
>
> 73,
> Steve
>
> <fine>
>
> ----- Original Message -----
> From: "russ" <[EMAIL PROTECTED]>
> To: <Repeater-Builder@yahoogroups.com>
> Sent: Friday, October 29, 2004 7:43 AM
> Subject: Re: [Repeater-Builder] Re: maggiore's service
>
>
> > Hello All,
> > I have been dealing with Maggiore for many years. I can say that I have
> > asked the history of many repeaters and transmitters and receivers in
> > housings over the years and I have always with out fail gotten an answer
> > from Dee Maggiore in a timely fashion. Some times on some really old
> stuff.
> > I do not use there Internet address or web site. I use the old fashion
way
> I
> > just call them on the phone and speak to a person. Works every time!
> > On the Metro-Comm repeater system we would not think of using any thing
> but
> > Maggiore as some of our sites are very hard to get to and some are just
> far
> > away. I DO NOT want any thing at any of our sites that you have to go
fix.
> > The Maggiore repeaters fit the task they work well and do not break
down.
> We
> > use mostly the new R-1 on 144, 222 and 440 for 900 we use Kenwood and on
> > 1296 we use Icom. We even have a Maggiore on our 10 meter repeater. We
do
> > plan to replace the 10 meter Maggiore and as Maggiore no longer makes a
10
> > meter repeater I am not sure what we will replace it with. I have been
> > talking with the folks over at Cook Towers about a new Johnson for 10
> > meters. Mite be the way to go.
> > Very best,
> > Russ, W3CH
> > Trustee, Metro-Comm, INC
> > W3PS/RPT.
> >
>
> ----- Original Message -----
> From: "Steve Grantham" <[EMAIL PROTECTED]>
> To: <Repeater-Builder@yahoogroups.com>
> Sent: Thursday, October 28, 2004 8:55 PM
> Subject: Re: [Repeater-Builder] Re: maggiore's service
>
> > Paul,
> >
> > Thank you for replying. I will have to go to the computer on my desk,
> and
> > I will forward you copies of previous outgoing messages and reply bounce
> > messages that were sent and received here via my alternate ISP. It has
> been
> > months, early in the year, but I had contacted your office via telephone
> for
> > information concerning our club's repeater. You may remember that you
did
> > not wish to provide me with information concerning our property, because
> you
> > wanted to protect a transactor's privacy. I had also contacted you at
> least
> > once via the email listed on your web site [EMAIL PROTECTED] Following
> that,
> > when I tried to reach you via email for further support, the messages
> > bounced and bounced. Though I probably should have tried to call you
via
> > phone, I'm a pretty busy guy, and email has the benefit of shifting time
> and
> > documenting communications. I finally just gave up. At the present
time,
> I
> > am not prepared to expend the time necessary to complete the project
> > concerning the Hi-Pro repeater. Maybe later.
> >
> > Thanks!
> > Steve Grantham
> >
>
> ----- Original Message -----
> From: "pm3349714" <[EMAIL PROTECTED]>
> To: <Repeater-Builder@yahoogroups.com>
> Sent: Thursday, October 28, 2004 2:43 PM
> Subject: [Repeater-Builder] Re: maggiore's service
>
> > Mr. Grantham,
> >
> > Your statements cannot be further from the truth. We take pride in
> > our customer service and stand by our product 100%. We looked thru
> > our spam filter to see if your email got shuffled there. We cannot
> > find anything from you all the way back to July 04. Your statement,
> > that we will not assist anybody unless their name is associated with
> > the serial number, is false. We will assist anybody who calls
> > regardless of how old the equipment is or how many owners there were.
> > As for replying to emails, we answer all emails. We also have a
> > phone number that you can call and talk to a real person. If you need
> > assistance, you can call me personally at 610-436-6051, 8:30 A.M. to
> > 4:30 P.M., E.S.T. and I will be glad to help you.
> >
> > Russ, I remember those days also. We have come a long way from the
> > garage to owning our own building.
> >
> > Here at Hi Pro, we make customer service and satisfaction our top
> > priority.
> >
> > Paul Maggiore, Vice President
> > Maggiore Electronic Lab (Hipro)
> >
>
>
>
>
>
>
>
> Yahoo! Groups Links
>
>
>
>
>
>
>
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