Hi Bill,
You're technically already on 2.5.7, and the database schema has not
changed. There is a way to force the database's stored version back to
2.5.7, but we should diagnose this first.
The ".dist-info" packages come from Python Wheel packages. These are
installed using pip. However, you also have *.egg files, which are
installed using easy_install. Wheels will take precedence over eggs.
I suspect what happened was that Review Board was once installed via pip,
and later you may have tried downgrading back to 2.5.7 using easy_install
(due to the fact that Djblets and other dependencies do not have eggs for
those versions, but rather have dist-info files).
Pip is the recommended way to install Review Board, and upgrading using pip
should resolve your issue, I believe. Try:
sudo pip install -U ReviewBoard
Christian
--
Christian Hammond
President/CEO of Beanbag <https://www.beanbaginc.com/>
Makers of Review Board <https://www.reviewboard.org/>
On Wed, Mar 1, 2017 at 11:49 PM, Bill Hoo <bill...@126.com> wrote:
> Hi Christian,
>
> It's good to hear that's the problem. But I'm sure we always used the same
> instruction to install/upgrade RB.
>
> We are running Ubuntu Server 16.04 x64, and installed the RB 2.5.6
> (followed by docs/manual/2.5/admin/installation/linux/
> <https://www.reviewboard.org/docs/manual/2.5/admin/installation/linux/>)
> at the very first place, and then upgraded to 2.5.7 (followed by
> upgrading/upgrading-reviewboard/
> <https://www.reviewboard.org/docs/manual/2.5/admin/upgrading/upgrading-reviewboard/>),
> and this time when we upgrade to 2.5.9, we still use the same way, but get
> this error.
>
> I'm wondering if there's any way to go back to 2.5.7 and keep our origin
> data?
>
> Thanks,
> Bill.
>
> 在 2017年3月2日星期四 UTC+8下午2:04:55，Christian Hammond写道：
>>
>> Hi Bill,
>>
>> That does look to be the problem. The 2.5.7 version is taking precedence.
>> This indicates it wasn't installed the same way as 2.5.9. Did you install
>> via RPM? Pip?
>>
>> If via RPM, you'll need to remove that version through rpm/yum first.
>>
>> This is going to affect Djblets as well, so you'll need to take care of
>> both of those packages. Potentially other packages going forward.
>>
>> Christian
>>
>> --
>> Christian Hammond
>> President/CEO of Beanbag <https://www.beanbaginc.com/>
>> Makers of Review Board <https://www.reviewboard.org/>
>>
>> On Wed, Mar 1, 2017 at 8:42 PM, Bill Hoo <bil...@126.com> wrote:
>>
>>> Christian,
>>>
>>> Here's the contents of /usr/local/lib/python2.7/dist-packages/
>>> directory,
>>>
>>>
>>> celery-4.0.2-py2.7.egg
>>>> cffi
>>>> cffi-1.9.1.dist-info
>>>> _cffi_backend.so
>>>> concurrent
>>>> cpplint-1.3.0-py2.7.egg
>>>> Crypto
>>>> cryptography
>>>> cryptography-1.7.1.dist-info
>>>> dateutil
>>>> django
>>>> Django-1.6.11.dist-info
>>>> django_evolution
>>>> django_evolution-0.7.6.dist-info
>>>> django_haystack-2.4.1.dist-info
>>>> django_multiselectfield-0.1.4.dist-info
>>>> django_pipeline-1.3.27.dist-info
>>>> djblets
>>>> Djblets-0.9.4.dist-info
>>>> Djblets-0.9.6-py2.7.egg
>>>> dns
>>>> dnspython-1.15.0.dist-info
>>>> docutils
>>>> docutils-0.13.1.dist-info
>>>> easy-install.pth
>>>> easy_install.py
>>>> easy_install.pyc
>>>> enum
>>>> enum34-1.1.6.dist-info
>>>> feedparser-5.2.1.dist-info
>>>> feedparser.py
>>>> feedparser.pyc
>>>> futures-3.0.5.dist-info
>>>> haystack
>>>> idna
>>>> idna-2.2.dist-info
>>>> ipaddress-1.0.17.dist-info
>>>> ipaddress.py
>>>> ipaddress.pyc
>>>> markdown
>>>> Markdown-2.4.1.dist-info
>>>> memcache.py
>>>> memcache.pyc
>>>> mimeparse-0.1.3.dist-info
>>>> mimeparse.py
>>>> mimeparse.pyc
>>>> multiselectfield
>>>> MySQLdb
>>>> _mysql_exceptions.py
>>>> _mysql_exceptions.pyc
>>>> MySQL_python-1.2.5.dist-info
>>>> _mysql.so
>>>> paramiko
>>>> paramiko-2.1.1.dist-info
>>>> pep8-1.7.0-py2.7.egg
>>>> PIL
>>>> Pillow-3.4.2.dist-info
>>>> pillowfight-0.2.dist-info
>>>> pip
>>>> pip-9.0.1.dist-info
>>>> pipeline
>>>> pkg_resources
>>>> publicsuffix
>>>> publicsuffix-1.1.0.dist-info
>>>> pyasn1
>>>> pyasn1-0.1.9.dist-info
>>>> pycparser
>>>> pycparser-2.17.dist-info
>>>> pycrypto-2.6.1.dist-info
>>>> pyflakes-1.4.0-py2.7.egg
>>>> pygments
>>>> Pygments-2.1.3.dist-info
>>>> python_dateutil-1.5.dist-info
>>>> python_memcached-1.58.dist-info
>>>> pytz
>>>> pytz-2016.10.dist-info
>>>> rbtools
>>>> RBTools-0.7.9.dist-info
>>>> recaptcha
>>>> recaptcha_client-1.0.6.dist-info
>>>> recaptcha_client-1.0.6-py2.7-nspkg.pth
>>>> reviewboard
>>>> ReviewBoard-2.5.7.dist-info
>>>> ReviewBoard-2.5.7-py2.7.egg
>>>> ReviewBoard-2.5.9-py2.7.egg
>>>> ReviewBot-0.3a0-py2.7.egg
>>>> setuptools
>>>> setuptools-32.1.3.dist-info
>>>> six-1.10.0.dist-info
>>>> six.py
>>>> six.pyc
>>>> tqdm
>>>> tqdm-4.11.0.dist-info
>>>> wheel
>>>> wheel-0.29.0.dist-info
>>>> whoosh
>>>> Whoosh-2.7.4.dist-info
>>>>
>>>>
>>> I noticed that RB2.5.7 has a file named "ReviewBoard-2.5.7.dist-info",
>>> but 2.5.9 didn't. Is this a problem?
>>>
>>> Thanks,
>>> Bill.
>>>
>>> 在 2017年3月1日星期三 UTC+8下午2:51:31，Christian Hammond写道：
>>>>
>>>> Hi Bill,
>>>>
>>>> Okay, sounds like Python is fine then. It does still sound like it's
>>>> running the older version in Apache, though.
>>>>
>>>> The important part is the part of the message saying "You are running
>>>> 2.5.7 and the site was last upgraded to 2.5.9." The command line rb-site is
>>>> definitely using 2.5.9, but Apache is running against 2.5.7. Not having
>>>> access to the server, I can't really say why, so it'll take some
>>>> investigation on your end, but it does seem like the older version is
>>>> taking precedence.
>>>>
>>>> Was 2.5.7 also installed using easy_install? Can you show me the
>>>> contents of your dist-packages directory?
>>>>
>>>> Christian
>>>>
>>>> --
>>>> Christian Hammond
>>>> President/CEO of Beanbag <https://www.beanbaginc.com/>
>>>> Makers of Review Board <https://www.reviewboard.org/>
>>>>
>>>> On Tue, Feb 28, 2017 at 5:42 PM, Bill Hoo <bil...@126.com> wrote:
>>>>
>>>>> I've checked the python version in our system, we have py2.7 and
>>>>> py3.5, when I type "python" command in the console, its py2.7, and where I
>>>>> find the "ReviewBoard-2.5.9-py2.7.egg" file is also in the py2.7's
>>>>> dist-packages directory.
>>>>>
>>>>> So I'm wondering its not a python's version mismatch error. Am I do it
>>>>> right?
>>>>>
>>>>> Regards,
>>>>> Bill.
>>>>>
>>>>> 在 2017年2月28日星期二 UTC+8下午7:58:18，Christian Hammond写道：
>>>>>>
>>>>>> When I've seen this before, it was due to Apache running a different
>>>>>> version of Python than what was used to upgrade Review Board. For
>>>>>> instance,
>>>>>> mod_wsgi might be using Python 2.6 while easy_install used Python 2.7, or
>>>>>> vice-versa. In this case, the wrong Review Board package is being used.
>>>>>>
>>>>>> The Python version issue can happen if you've done a big system
>>>>>> upgrade or transferred between systems. I'd check for that and make sure
>>>>>> your system is consistent with the versions of Python being used in the
>>>>>> command line and on Apache.
>>>>>>
>>>>>> Christian
>>>>>>
>>>>>>
>>>>>> On Tue, Feb 28, 2017 at 02:50 Bill Hoo <bil...@126.com> wrote:
>>>>>>
>>>>>>> Here's the command we ran:
>>>>>>>
>>>>>>> sudo rb-site upgrade /var/www/crisisgo_reviewboard
>>>>>>>
>>>>>>> And the corresponding output:
>>>>>>>
>>>>>>>
>>>>>>> Rebuilding directory structure
>>>>>>>> Upgrading site settings_local.py
>>>>>>>> Updating database. This may take a while.
>>>>>>>>
>>>>>>>> The log output below, including warnings and errors,
>>>>>>>> can be ignored unless upgrade fails.
>>>>>>>>
>>>>>>>> ------------------ <begin log output> ------------------
>>>>>>>> Creating tables ...
>>>>>>>> Installing custom SQL ...
>>>>>>>> Installing indexes ...
>>>>>>>> Installed 0 object(s) from 0 fixture(s)
>>>>>>>> No evolution required.
>>>>>>>> ------------------- <end log output> -------------------
>>>>>>>>
>>>>>>>> Resetting in-database caches.
>>>>>>>>
>>>>>>>> Upgrade complete!
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> After the upgrade, we've checked the version of rb-site by typing
>>>>>>> "rb-site --v" and its already 2.5.9.
>>>>>>> But the web page keeps asking me to upgrade the site:
>>>>>>>
>>>>>>>
>>>>>>> The version of Review Board running does not match the version the
>>>>>>>> site was last upgraded to. You are running *2.5.7* and the site
>>>>>>>> was last upgraded to *2.5.9*.
>>>>>>>>
>>>>>>>> Please upgrade your site to fix this by running:
>>>>>>>>
>>>>>>>> $ rb-site upgrade /var/www/crisisgo_reviewboard
>>>>>>>>
>>>>>>>>
>>>>>>> It seems the ReviewBoard itself are not upgrade correctly not the
>>>>>>> site.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Bill.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 在 2017年2月28日星期二 UTC+8下午6:19:09，Christian Hammond写道：
>>>>>>>>
>>>>>>>> Can you show me the exact rb-site command you ran and the exact
>>>>>>>> output?
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>>
>>>>>>>> Christian
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Feb 27, 2017 at 22:18 Bill Hoo <bil...@126.com> wrote:
>>>>>>>>
>>>>>>>>> Hi Christian,
>>>>>>>>>
>>>>>>>>> We upgrade RB from 2.5.7 to 2.5.9, after we run:
>>>>>>>>>
>>>>>>>>> sudo easy_install -U ReviewBoard
>>>>>>>>>
>>>>>>>>> we get the following output:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Searching for ReviewBoard
>>>>>>>>>> Reading https://pypi.python.org/simple/ReviewBoard/
>>>>>>>>>> Downloading https://pypi.python.org/packag
>>>>>>>>>> es/5a/62/fb2d4f199581aa33c1734595c0a85183b858034a22f8f1e2ff2
>>>>>>>>>> a945617e5/ReviewBoard-2.5.9-py2.7.egg#md5=33efb523ebd43b35
>>>>>>>>>> e178e141f713f362
>>>>>>>>>> Best match: ReviewBoard 2.5.9
>>>>>>>>>> Processing ReviewBoard-2.5.9-py2.7.egg
>>>>>>>>>> removing '/usr/local/lib/python2.7/dist
>>>>>>>>>> -packages/ReviewBoard-2.5.9-py2.7.egg' (and everything under it)
>>>>>>>>>> creating /usr/local/lib/python2.7/dist-
>>>>>>>>>> packages/ReviewBoard-2.5.9-py2.7.egg
>>>>>>>>>> Extracting ReviewBoard-2.5.9-py2.7.egg to
>>>>>>>>>> /usr/local/lib/python2.7/dist-packages
>>>>>>>>>> ReviewBoard 2.5.9 is already the active version in
>>>>>>>>>> easy-install.pth
>>>>>>>>>> Installing rbext script to /usr/local/bin
>>>>>>>>>> Installing rbssh script to /usr/local/bin
>>>>>>>>>> Installing rb-site script to /usr/local/bin
>>>>>>>>>>
>>>>>>>>>> Installed /usr/local/lib/python2.7/dist-
>>>>>>>>>> packages/ReviewBoard-2.5.9-py2.7.egg
>>>>>>>>>> Processing dependencies for ReviewBoard
>>>>>>>>>> Finished processing dependencies for ReviewBoard
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>> it seems successful right? And then we run:
>>>>>>>>>
>>>>>>>>> rb-site upgrade /path/to/site
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> After a while it says upgrade complete!
>>>>>>>>> Things are looking good. After these 2 steps, we restart Apache2
>>>>>>>>> and memcache.
>>>>>>>>>
>>>>>>>>> But finally when we visit our RB site, we get that error.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Bill.
>>>>>>>>>
>>>>>>>>> 在 2017年2月28日星期二 UTC+8下午1:19:44，Christian Hammond写道：
>>>>>>>>>>
>>>>>>>>>> Hi,
>>>>>>>>>>
>>>>>>>>>> What happens when you run that command? What do you see?
>>>>>>>>>>
>>>>>>>>>> Make sure you restart Apache after running it.
>>>>>>>>>>
>>>>>>>>>> Christian
>>>>>>>>>>
>>>>>>>>>> On Mon, Feb 27, 2017 at 21:03 Bill Hoo <bil...@126.com> wrote:
>>>>>>>>>>
>>>>>>>>> Hi there,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> We're upgrading RB from 2.5.7 to 2.5.9, but failed, we followed
>>>>>>>>>>> the official steps but failed, below are the messages come from our
>>>>>>>>>>> RB web
>>>>>>>>>>> site after restart apache:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>> The version of Review Board running does not match the version
>>>>>>>>>>>> the site was last upgraded to. You are running *2.5.7* and the
>>>>>>>>>>>> site was last upgraded to *2.5.9*.
>>>>>>>>>>>>
>>>>>>>>>>>> Please upgrade your site to fix this by running:
>>>>>>>>>>>>
>>>>>>>>>>>> $ rb-site upgrade /var/www/crisisgo_reviewboard
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> What's the problem should it be? How can we fix it?
>>>>>>>>>>>
>>>>>>>>>>> Thanks.
>>>>>>>>>>> Bill.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Supercharge your Review Board with Power Pack:
>>>>>>>>>>> https://www.reviewboard.org/powerpack/
>>>>>>>>>>> Want us to host Review Board for you? Check out RBCommons:
>>>>>>>>>>> https://rbcommons.com/
>>>>>>>>>>> Happy user? Let us know! https://www.reviewboard.org/users/
>>>>>>>>>>> ---
>>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>>> Google Groups "reviewboard" group.
>>>>>>>>>>>
>>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>>>> send an email to reviewboard...@googlegroups.com.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> --
>>>>>>>>>> Christian Hammond
>>>>>>>>>> President/CEO of Beanbag <https://www.beanbaginc.com/>
>>>>>>>>>> Makers of Review Board <https://www.reviewboard.org/>
>>>>>>>>>>
>>>>>>>>> --
>>>>>>>> --
>>>>>>>> Christian Hammond
>>>>>>>> President/CEO of Beanbag <https://www.beanbaginc.com/>
>>>>>>>> Makers of Review Board <https://www.reviewboard.org/>
>>>>>>>>
>>>>>>> --
>>>>>>> Supercharge your Review Board with Power Pack:
>>>>>>> https://www.reviewboard.org/powerpack/
>>>>>>> Want us to host Review Board for you? Check out RBCommons:
>>>>>>> https://rbcommons.com/
>>>>>>> Happy user? Let us know! https://www.reviewboard.org/users/
>>>>>>> ---
>>>>>>> You received this message because you are subscribed to the Google
>>>>>>> Groups "reviewboard" group.
>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>> send an email to reviewboard...@googlegroups.com.
>>>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>>>
>>>>>> --
>>>>>> --
>>>>>> Christian Hammond
>>>>>> President/CEO of Beanbag <https://www.beanbaginc.com/>
>>>>>> Makers of Review Board <https://www.reviewboard.org/>
>>>>>>
>>>>> --
>>>>> Supercharge your Review Board with Power Pack:
>>>>> https://www.reviewboard.org/powerpack/
>>>>> Want us to host Review Board for you? Check out RBCommons:
>>>>> https://rbcommons.com/
>>>>> Happy user? Let us know! https://www.reviewboard.org/users/
>>>>> ---
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "reviewboard" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to reviewboard...@googlegroups.com.
>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>
>>>>
>>>>
>> --
> Supercharge your Review Board with Power Pack:
> https://www.reviewboard.org/powerpack/
> Want us to host Review Board for you? Check out RBCommons:
> https://rbcommons.com/
> Happy user? Let us know! https://www.reviewboard.org/users/
> ---
> You received this message because you are subscribed to the Google Groups
> "reviewboard" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to reviewboard+unsubscr...@googlegroups.com.
>
> For more options, visit https://groups.google.com/d/optout.
>
--
Supercharge your Review Board with Power Pack:
https://www.reviewboard.org/powerpack/
Want us to host Review Board for you? Check out RBCommons:
https://rbcommons.com/
Happy user? Let us know! https://www.reviewboard.org/users/
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