On Mon, Apr 19, 2010 at 9:12 AM, Brandon Perkins <[email protected]> wrote:
>
> Please open an ticket with support.  Issues that impact more customers
> usually get higher priority and will ultimately be fixed faster.  Please
> reference this bug so an Issue Tracker will be associated with this bug.

Opening a support ticket with Red Hat about anything related to Red
Hat Network is a very painful process.  After having opened the
bugzilla ticket referenced and a follow up support ticket, I see it
took this email on the mail list to get somebody at Red Hat to find
the location of the leak.  Maybe I am reading too much into the
coincident time lines  :)

Interestingly enough, Red Hat's current support answer to the
continually broken 'RHN Auto Update Errata' issues  (cron :yum -y
update") is now broken as well.  Your updated cron entry is (yum clean
all && yum -y update) , hehe...

I know I have ranted on public lists in the past, but I continue to
really wonder if anybody that works at Red Hat has systems on RHN
hosted with "Auto Apply Errata" checked.  I suppose I could open my
6th support ticket on the matter, but why not rant on a mail list,
which provokes action less painfully!

daryl

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