> Well, at least your system is staying subscribed to RHN. I have a Xen > server (with two guests) that has been booted out of RHN for "abuse" > three times now (with no changes from the defaults on my end). I have > a > second open support case, but it doesn't seem to be going anywhere. > The > "solution" is to just delete the RHN profiles and resubscribe the > affected systems; if that continues to be the solution, there's not > much > point in continuing to pay Red Hat for them.
I had a similar experience with a similar problem. It took using the "request escalation" button and some harsh words in response to frankly stupid and intentionally unhelpful suggestions to get the ticket put through to Ash Westbrook the RHN/Satellite team. He was awesome. From there it was quickly diagnosed and resolved. Having to run the tier-1 tech support gauntlet is pretty common among big vendors, sadly. I think they think customers who paid for support should then justify their need by forcing their way to tier-2 through sheer determination and force of will. After all, you appreciate something more if you have to work for it =) _______________________________________________ rhelv5-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/rhelv5-list
