i had a brief conversation with Dorina some months ago where i suggested that the ring website should be much more clear about account creation/migration/restoration and the critical importance of making backups before disaster hits
i have personally answered this question to users countless times - i suggested this one particularly detailed email response[1] as a starting point for topics to touch on for the website - if this information is not made very clear on the website, this question will be asked again and again, always after the user has permanently lost their account and only then being told there is no remedy other than the usual points about backup and restore, there are a few other points you could consider making more clear on the website that most user do not understand - such as why there are certain convenience features that ring will never have such as offline messaging (no central server) and the ability to destroy your account (indelible block-chain) - noting that these are not short-comings of the program but describing why these are by design and how they are instead desirable security and privacy features in general, the ring website, could do more to emphasize it's strengths in a clear way - any useful information on the site (the main page and the about page) is stated only in developer-centric jargon language - jargon terms like 'GPL', 'X.509', 'DHT', 'RSA/AES/DTLS/SRTP', 'ICE, STUN/TURN, UPnP and NAT-PMP' mean absolutely nothing to the most typical user; and serve mainly give the impression that the software is complicated to use in other words, there is currently nothing on the website to address the most common non-technical visitor question: "why would i choose this over skype?" - so today, the only reason most people would have for installing ring would be if someone else asked them to, just: "cause i'm using it" which is the very same reason they might install skype [1]: https://lists.gnu.org/archive/html/ring/2018-01/msg00065.html
