Patrick,
It's not that we don't want to help. That's what this whole mail list is
about.
Rivendell runs on linux and to trouble shoot problems you have to be
pretty high functioning as a linux hacker. Rivendell is a complicated
suite of applications with not so great documentation. I've been working
around *nix systems since the 70's when they were connected to the
ARPANet by IMPs and TIPs. I still have to put out a call for help to the
mailing list sometimes because it's been a long time since I did any
heavy programming and Rivendell is complicated. Sometimes I get help
right away and sometimes I don't hear a peep. I don't get too upset
about it, I just start trying things to try to fix it myself. I have a
machine that I use just for that and if I break it I reload it from
scratch and it's just a couple days of my time burned up.
I'm not running 2.1 (still in production on 1.7.1) yet so it's hard for
me to help you. In 1.7.1 all the work with RDLibrary is done in a
desktop GUI not a web browser. I wasn't aware that had changed.
If the browser is saying the URL is invalid, it probably is either a
configuration issue with Apache or file permissions. If there was a bug,
the cgi would die and hang the browser or report some exit error
message. Open a terminal window and sudo a find for the cgi. Look at
it's permissions and where it is. Make sure all that it correct. After
you find out some more, ask the list some more questions. At some point
you may run across some information that triggers a memory for someone
and you'll get some help.
I think the point that Tim was making is that no one on this list has a
responsibility to anyone else to fix problems. If one of us can help and
we recognize the problem and have a solution we'll reply. If it's new
ground we're just like you and we won't waste the bandwidth saying so.
Rivendell is an excellent system. It is complete, in current development
and even as a turnkey from Paravell it is cost effective when compared
to other broadcast automation systems. If you're really new to this
whole thing one of the LiveCD's from RRAbuntu is a great way to have a
running system up in a hurry. Look at their Sourceforge project pages
(http://rrabuntu.sourceforge.net/). If you have the money in your
budget, you can't go wrong with a turnkey and then you have someone that
really does have a responsibility to help you fix your issues.
Bill Putney - KPTZ Port Townsend, WA
and On 12/17/11 8:01 AM, Patrick Schmalstig / WRRJ Radio wrote:
Well alright if you guys do not want to help me then I'll have nothing
to do with Rivendell. Where in my previous message did I mention
anything to do with professional technical support?
...and why are you talking about this sounding like technical support
instead of community help, instead of helping me out with what I
really need help on... RDImport?
...and I cannot go with any professional solution... I have no money
to do so. Sorry.
On Sat, Dec 17, 2011 at 12:53 AM, Bill Putney <[email protected]
<mailto:[email protected]>> wrote:
Might I recommend Rivendell from Paravell Systems. They know a lot
about the product and seem a reasonable bunch. I'm sure you would
find the support very good. They have a turn key solution with all
the bells and whistles.
You can reach them at [email protected]
<mailto:[email protected]> .
Bill Putney - KPTZ Port Townsend, WA
Sent from my iPad
On Dec 16, 2011, at 8:55 PM, Tim Camp <[email protected]
<mailto:[email protected]>> wrote:
You understand that you are not talking to some support line for
a product that you paid for don't you. This a a community forum
where help is given on a voluntary basis when people have time.
If you expect to demand a response may I say suggest you purchase
a product.
On Dec 16, 2011 10:08 PM, "Patrick Schmalstig / WRRJ Radio"
<[email protected] <mailto:[email protected]>> wrote:
Hello.
I've been having a lot of troubles lately trying to set up a
new installation of Rivendell 2.1.0 on Ubuntu 11.10 (and do
NOT tell me that this was not meant for Ubuntu 11.10... I
looked at that page with regards to that and did everything
on it... it should work properly but it does not. Not only
that but there was no clear documentation that it was not
meant for Ubuntu 11.10.).
Anyway problem is when I upload (or try to upload) a file to
rdlibrary I get "Invalid URL". Here's what I did:
*I have verified my IP address was correct in Rivendell.
*I verified Apache is working correctly.
*I verified the Rivendell cgi scripts were able to be
accessed from my IP.
*I verified the freeDB url was correct... freedb.freedb.org
<http://freedb.freedb.org>.
This started happening randomly. Rdimport was working fine
before (with the exception of uploading music at a lower
pitch than it should be... which I'm trying to fix... but now
I can't with this problem).
Please tell me what's up and how to fix it. Please also
respond when you have received this message and you are on it
trying to find a solution. Thank you!
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