I've been trying to get our ticket system to generate a ticket whenever an e-mail comes in to our support e-mail. I've gone under Administration => Tech Support => Tickets from email and added the information needed. Are there settings else where that I need to configure in order to get the tickets to generate once an e-mail comes in?
Adam Woolever www.MidwayNet.net 219-866-7946 888-866-7946 --------------------- To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] with the word LEAVE as the message body. Please also visit the Rodopi FAQ at http://www.rodopi-faq.com ---------------------
