You are correct in that it needed to find a RegNumber to associate it to the relevant Customer Account.
As a warning here v5.2 would not parse the message, it simply took the first X characters and stored them in the database. I do not actually remember Rodopi deleting the emails, however when we were using it we did forward copies to a secondary mailbox. We went a slightly different route a little while later using a Plugin we designed for Modus Mail to inject the messages into our Ticket System. Regards, Suneel. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Scott Collins Sent: Thursday, November 04, 2004 6:05 PM To: [EMAIL PROTECTED] Subject: [Rodopi] Creating Tickets from E-mail I played with this a log time ago (in version 5.2) and it seems I remember the e-mail has to come from an e-mail address listed in Rodopi (don't recall if it's just the contact e-mail or any e-mail on the account) or you have to have the Reg number in the subject line. If one of these conditions was met, it would create a ticket under the appropriate account, otherwise, the e-mail would be downloaded and deleted from the server and there would be no record of it in Rodopi. Again, this is something I tried 2+ years ago, so my memory may be a little fuzzy... Scott Collins ISDN-Net -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Adam Woolever Sent: Thursday, November 04, 2004 11:17 AM To: Rodopi Mailing List Subject: [Rodopi] Creating Tickets from E-mail I've been trying to get our ticket system to generate a ticket whenever an e-mail comes in to our support e-mail. I've gone under Administration => Tech Support => Tickets from email and added the information needed. Are there settings else where that I need to configure in order to get the tickets to generate once an e-mail comes in? Adam Woolever www.MidwayNet.net 219-866-7946 888-866-7946 --------------------- To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] with the word LEAVE as the message body. Please also visit the Rodopi FAQ at http://www.rodopi-faq.com --------------------- --------------------- To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] with the word LEAVE as the message body. Please also visit the Rodopi FAQ at http://www.rodopi-faq.com --------------------- --------------------- To Leave the Rodopi mail list send a message to [EMAIL PROTECTED] with the word LEAVE as the message body. Please also visit the Rodopi FAQ at http://www.rodopi-faq.com ---------------------
