On Wed, 16 Oct 2002, brian moore wrote:
> Date: Wed, 16 Oct 2002 10:39:15 -0700
> From: brian moore <[EMAIL PROTECTED]>
> To: [email protected]
> Subject: ADMINISTRIVIA: Hotmail Users Removed from ROM Mailing List
>
> On Wed, Oct 16, 2002 at 09:25:06AM -0700, [EMAIL PROTECTED] wrote:
> > This is an automatically generated Delivery Status Notification.
> >
> > Delivery to the following recipients failed.
[snip]
> I have better things to do than argue in circles with Microsoft: I've
> spent ages trying to get off their damned mailing lists (which they say
> I'm not on, but admit that they are sending me mail, even though I'm not
> on their junk list... try to figure that one out), and since I'm not
> their customer, I'd have little sway convincing them that their
> customers wanted mail from the ROM list.
See the following message from a Hotmail Engineer:
From: "Jack at CS"
Subject: RE: WSU mailing list bounces
Date: Tue, 15 Oct 2002 15:20:52 -0700
To: "'Peter Harkins'"
X-Mailer: Microsoft Outlook, Build 10.0.3416
Hi Peter,
OK, here's what's happening. We accept your message and it goes on our
spoolers. Something on our SMTP servers messes up the time stamp on one
or more messages in that same que. The spooler tries to enumerate all
the messages it's got and can't, so it starts over. And it still can't.
48 hours later the spooler crashes from having an insanely long que, or
the admin finally tracks down what spooler is clogging the system. Then
it reboots and notices that all of your messages have been in the que
for 48 hours and that their TTL has expired. It then bounces the
messages back to you with a generic 5.0.0 error.
Right now we are putting together a QFE (basically a system wide policy
change) that will allow the spoolers to disregard any individual message
with a defective time stamp and then go ahead and process the rest of
the que. That's the good news. The bad news it that this QFE cannot go
into effect for at least 2 weeks.
Meanwhile, at least we know what the problem is. For you the solution is
to treat all of our 5.0.0 errors as if they were, say 4.5.1 errors. In
other words, just try to resend the messages. The odds are that you'll
get through on a second try as you'll end up on a different spooler.
Let me know if that help at all.
Jack, MSN Hotmail support
--
Dominic J. Eidson
"Baruk Khazad! Khazad ai-menu!" - Gimli
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