Chris Cannam wrote:
One reason is that while you can easily establish when something is hard to use, everyone will disagree on what would make it easier -- i.e. it requires creative insight, it's not just routine work.It is, also, routine work, there are ways to test the usability of a UI, except it's a *lot* of work, and requires things like sitting next to volunteering "guinea pigs" and similar stuff. None of us has either the skills, time or resources needed for this.
This is why when someone like Eric Raymond says that he's surprised to find that open-source usability is bad and that he's quite sure it can be fixed without too much trouble, someone like me says he's a moron who has never had a clue about software.
I guess I'm someone like you, then. :-)
Ah, now you see I've always disliked wikis. I've never seen a good one. They strike me as exactly the sort of thing that technical types love but that are next to useless for real people (until they go completely stale, and then they're _actually_ useless).
I have a direct counter example here, where I work our intranet has turned from static web-pages into wiki ones, and it's working very well. And not just with tech people, quite the contrary. A very significant portion of both rg-devel and rg-user would be much better on a wiki, along with all our text doclets sitting in CVS. Have you actually used a wiki for work purposes ? The initial reaction is generally akin to yours, but once you start to use it, it quickly becomes an essential tool.
-- Guillaume http://telegraph-road.org
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