Hi, I've installed RT and have been playing around with it and am ready to implement. I'm a small computer consultant shop, and my clients are small to medium sized businesses (10-50 employees). I'd like to have the flexibility to either assign one user and password for the whole organization, or multiple users per company. When there is more than one user, I want them to be able to view the entire history for that organization.
My first idea was to give each company a different queue, and give each company a group. Add each member of the company to the group and set the permission on the queue so that group could view it. But it appears I can't add non-privileged users to a group. The only solution I can find is to have one queue with one user per company. Does anyone have some advice? What's the best way to organize my customers and queues in this situation? -- Best regards, Sherman Boyd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
