On Tue, 2006-04-11 at 12:17 -0700, Sherman Boyd wrote: > Hi, > > I've installed RT and have been playing around with it and am ready to > implement. I'm a small computer consultant shop, and my clients are > small to medium sized businesses (10-50 employees). I'd like to have > the flexibility to either assign one user and password for the whole > organization, or multiple users per company. When there is more than > one user, I want them to be able to view the entire history for that > organization. > > My first idea was to give each company a different queue, and give > each company a group. Add each member of the company to the group and > set the permission on the queue so that group could view it. But it > appears I can't add non-privileged users to a group.
Non privileged users can only see their own tickets, so it shouldn't matter that you cannot assign them to a group. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
