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I am setting the Priority of a ticket through an email
header using this code as an example… http://lists.bestpractical.com/pipermail/rt-users/2005-November/035291.html I would like to run a scrip after this priority is set and
then send an email to a pager is the priority is 4 or higher. I am
sending this to the pager using… http://search.cpan.org/~ruz/RT-Action-NotifyGroup-0.02/lib/RT/Action/NotifyGroup.pm The action to send to the pager works. But I can’t
get the scrip to do anything based on the priority. Has anyone tried
anything like this? Brad Pinkston Senior Systems Administrator New Media Gateway O: 214.206.3485 M: 469.682.6487 F: 303.496.2712 |
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