On 5/3/06, Brad Pinkston <[EMAIL PROTECTED]> wrote:
I am setting the Priority of a ticket through an email header using this code as an example… http://lists.bestpractical.com/pipermail/rt-users/2005-November/035291.html I would like to run a scrip after this priority is set and then send an email to a pager is the priority is 4 or higher. I am sending this to the pager using… http://search.cpan.org/~ruz/RT-Action-NotifyGroup-0.02/lib/RT/Action/NotifyGroup.pm The action to send to the pager works. But I can't get the scrip to do anything based on the priority. Has anyone tried anything like this?
Use custom condition (untested): return 0 unless $self->TransactionObj->Type eq 'Set'; return 0 unless $self->TransactionObj->Field eq 'Priority'; return 0 unless $self->TicketObj->Priority >= 4; return 1; -- Best regards, Ruslan.
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